Posted by Ed V on 6/22/2012, 7:46 am, in reply to "Re: Pop "stains"; or, "spots"?"
166.249.96.73
I always saw situations such as these as a "learning experience", not so much for myself because this was my job and business to know; however, more so for the customer.
You see, the normal customer does not understand how to clean a carpet and that is why they pick up the phone to call us. And, consequently, they believe (not knowing otherwise) everything will come out perfect (the first time) and look like new. After all, how would they know?
Anyways, if a spot came back, I found it a time to help educate them. I explained that this was great. Great?! Yes, because it was so deeply saturated, we cleaned the fibers, then the balance bled to the surface once again. This only means that it is drawing upwards (like osmosas btw) and will 'run out". And, this is Good.
Never had a customer not understand or not become very appreciative.
Never forget that a "Call-back" doesn't necessarily have to be a bad thing; only the way we may view it. Therefore, always take advantage of it because it may be one of your greatest positives!
best to all;
Ed V
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