Wow, I didn't notice the part where it took 36 hours to dry. Hydrocide if you want to keep the customer but skip the rinse. Personally, if it took 3 days to dry I'd feel pretty good taking Jim's advice. Give back the money; by the time you get this fixed you might be in for more money, time, and headache than it's worth.
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The JAGUAR 6.6 --"A TRUE INDUSTRIAL SYSTEM"; not a generic squirt & suck!