Hi again David.
Why don't you visit the site, select a really grotty area and tape of a nice square, vac the hell out of it and carry out a test clean with your encap?
You may even be inclined to do the same with your extraction system, but a correctly executed encap with quality jollop may enlighten her.
If she's still unhappy, what have you lost?
Safe and happy cleaning
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The JAGUAR 6.6 --"A TRUE INDUSTRIAL SYSTEM"; not a generic squirt & suck!