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Posted by Leiba on 3/11/2009, 9:02 am, in reply to "Re: OT but my broadband is driving me to despair"
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There was a program on TV recently that featured repairs to BT lines. What it said was that if the fault is outside the property then BT have to pay, if it's inside then the customer pays. But BT had been wrongly billing customers for external repairs and the people had paid up not realising that they weren't liable for the costs.
